Returns & Refund Policy
We're also confident you'll love Tondeo as your hairdressing and barbering tools which is the reason we offer a 15 day money back return policy when items are returned in original, good working condition up to 15 days after customer receives them. Items may be exchanged for credit between 16 and 30 days of customer receipt.
Please contact your Tondeo Sales Specialist or email HelpMeTondeo.com to initiate a return.
Sharpening & Repairs
Your Tondeo shears are precision instruments and should be cared for daily to ensure optimal performance and longevity. Clean and dry your shears after each use, apply a drop of oil regularly, and store them in a case or protective holder. Avoid tossing your shears into a drawer, tool bag, or station where they can become damaged, nicked, or knocked out of alignment.
When your shears require sharpening or repair, please send them to Tondeo North America's authorized sharpening partner:
Custom Sharpening By Hand, Inc.
1125 MT Highway 209
Bigfork, MT 59911-6533 USA
Phone: (406) 420-2930
Email: info@customsharpening.com
Include a note describing the issue with your shears, your contact information, and the return shipping address. For added convenience, shipping labels can be purchased directly through Custom Sharpening's website at www.customsharpening.com.